MHR Portland Parking Garage Frequently Asked Questions
Q: How do I become a monthly customer?
Q: What do I do about a lost or damaged parking pass situation?
A. If you’ve lost / damaged your parking pass card and it needs replacement, please contact Customer Service right away. A $20.00 fee will be charged at the time of pickup.
Q: How do I get my vehicle if it is still parked in a garage after hours?
A. Call (207) 358-7888 for immediate dispatch assistance. There is a $25 (credit card only) fee for after hours garage lockouts.
Q: Do you have parking for motorcycles or scooters?
A. We do not. However, the city does provide multiple motorcycle / scooter parking locations around the Old Port for up to 10hrs of FREE parking.
Q: Are the MHR Parking Garages / Offices closed on any holidays?
Q: Do you have restrooms available at any of your Garages?
A. No, we do not. Here is a listing of available Portland Public Restrooms.
Q: Is the Casco Bay Parking Garage associated with the Casco Bay Lines Ferry Terminal? Can I park here for free when using the Ferry Terminal?
A. Sorry, but no. We just happen to be neighbors.
Q: Can I lend my monthly pass to a friend or family member?
A. Typically, no. Unless you request special permission from Management, passes are non transferable and you may be at risk of violating your parking agreement. Please reference your parking agreement for further information or call the office.
Q: Do you offer special parking rates during a citywide parking ban?
A. YES – When the *City of Portland declares a citywide parking ban, Custom House & Temple Street parking garages offer a $5 overnight parking rate. Snow Ban parking begins at 5:00pm and is valid until 8:00am the following morning, Monday through Saturday and 10am on Sundays. Vehicles must remain parked in garage overnight to receive the snow ban parking rate. Vehicles in the garage after this time will incur additional regular parking rates.
In the event of a declared, consecutive-day parking ban (one event), you may leave the vehicle overnight until the times stated above, on the final morning. The one-time $5 rate will apply for all nights inclusive, plus any extra time beyond times stated above, on the final day of the event.
Example: Your vehicle exits the parking garage at 9:35am. In addition to the special $5 overnight parking ban rate, 2 hours of regular garage parking rates apply as well. [8-9am: 1st additional hour + 9-9:35am: 2nd additional hour (35min into 2nd hour)]
If you have a question not answered here, contact us. There is a good chance others may have the same question. We’ll list the question and appropriate answer right here.